Q How should I store paper to maintain its optimal performance?
A We recommend storing paper in a cool, dry, and well-ventilated indoor environment, avoiding direct sunlight and damp floors, and keeping it a certain distance from walls. Sheets are best laid flat, while rolls should be stored upright to prevent deformation or moisture affecting subsequent processing.
Q What should I do if the specifications of a customized product (such as special cutting dimensions) are incorrect?
A
For customized products, we aim to eliminate this issue during the "sample confirmation" step. If the discrepancy still occurs and it is confirmed to be our responsibility, we will unconditionally bear the related costs of rework or return, and optimize our internal processes.
Q Is it normal for different batches of the same product to have slight differences in color or feel?
A Due to the inherent characteristics of natural fiber raw materials, there may be very slight differences between different production batches, which is normal in the industry. We have strict internal controls on key indicators to ensure consistent performance. If you have special requirements, please inform us in advance, and we will strengthen batch consistency control.
Q What could be causing the paper to malfunction on printing or packaging equipment?
A
This is usually related to the paper's moisture content, static electricity, or slitting precision. Please provide the equipment model and details of the problem. Based on our extensive industry experience, we will assist you in analyzing the cause and provide adjustment suggestions or replace it with a more suitable paper.
Q What should I do if the paper I received has torn edges or slight deformation?
A
Please take photos immediately and contact customer service. After verifying the situation (usually due to shipping issues), we will quickly arrange for a replacement or negotiate appropriate compensation to protect your rights.
